Pre-built + Custom Call Analytics Dashboards to summarize calling trends and user activity.
Near realtime displays to share team calling data and key KPIs for easy visibility.
Rank users or groups for top performance in near realtime in an easy wallboard format.
Compare queues, users or teams to evaluate trends and performance.
See detailed tables that highlight KPIs of each employee side by side.
Analyze hunt groups, queues, users or groups to identify trends.
Easy geographic visualiztion to see where your callers are calling from or to.
Quickly select reports, schedule and deliver them to all key stake holders.
Set KPI metrics and fire email alerts when employees or a team exceeds or misses a KPI.