IT Service Management Software

ONE platform to manage your SD-WAN, UCaaS, CCaaS, firewalls, MPLS, network, switches, IP phones, installs, trouble tickets, bills, and network performance across the entire globe
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Say Goodbye

To IT Chaos

Have you ever felt swamped managing countless IT vendors?

CommandLink transforms that chaos. We are the only platform built to simplify your IT, enhance security, and streamline operations.
Before CommandLink:
You’re dealing with fragmented IT solutions, numerous vendors, outages, support problems, and broken processes. Managing everything efficiently feels like a constant uphill battle for IT.
After CommandLink:
You gain clarity and control in your IT operations. Our integrated platform allows you to streamline processes and ensure top-tier security, giving you a cohesive view of your systems.



Complete control of your technology stack without interference or dependency on vendors


Command|Automate is a dynamic automation platform designed to streamline repetitive tasks and workflows within the CommandLink ITSM.

Whether sending notifications during a system disruption or auto-assigning contacts to locations, Command|Automate ensures efficient and consistent task execution.

Features like customizable workflows, event-driven actions, and an intuitive user interface reduce manual efforts and enhance operational efficiency, making it a valuable tool for your business.

Location Controls:

Location Management & Policies
Service & Equipment Inventory
Service Management
Analytics & Reporting
ISP Internet Services

Project Management:

Custom Workflows
Workflows & Checklist Customization & Automation
Project Management & Tracking
Project Managers Workflow Integrated


Configuration Change Tracking & Workflows
Command|POD Integrated Brillian Human Support
Field Dispatch Smart Hand Tech Management
Integrated Services & Management

Voice Controls:

Voice Configurations
Contact Center Controls
Phone System Controls

Billing Management:

Invoice Management & Automation
Customer Success and Sales Workflow Integrated


Secure SD-WAN Configurations
User Management & Roles
Security Controls
SASE Configurations

Resilient Service 


Shape service experiences for employees anywhere with full transparency at the most granular level

Stay in


Make real-time moves, adds, changes without picking up the phone



Analyze and control bandwidth traffic by application, port, IP, and or protocol. Enable real-time, dynamic, and pre-scheduled bandwidth modifications as often as you like.

Always Tier-3


Direct communication with your tier-3 engineering POD, enabling you to scale your IT infrastructure without headcount and especially without headaches
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Achieve new insights

A strong analytics solution increases both the degree of seeing and the degree of timely action.

CommandLink Analytics is purpose-built for focused analytics to identify challenge points and get ahead of potential problems covering SD-Routing, SD-WAN, SD-Security, and SD-locations.
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If you need access to third party apps like ServiceNow, the CommandLink API enables streaming push and pull functions with any API enabled app.

Want to learn more about our ITSM?

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22722 29th Drive SE Suite 100 Bothell, WA 98021
Single source platform to design, deploy and manage internet access, SD-WAN, SASE, security, cloud phone systems, & collaboration services in one unified SaaS platform.
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