Integrated Support

Eliminate reactive support & broken processes. Our work-flow unifies support from monitoring of services, to alerting, to directly creating auto-support cases, assignment to Command|POD support tier 3 engineers and unifying everything into ONE cloud app.

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IT & Cloud

Service Monitoring

Build a fully integrated custom alert policy for your entire tech stack with granular workflows based on time of day, user, location, service, and more.

One Cloud Application

If we monitor it, we automatically start supporting it.

Monitor

- SD-WAN Services
- Cloud Voice & Collaboration
- MPLS & Internet Circuits

Alert

- Custom Alert Groups
- Email Alerting
- SMS
- Variable Triggers
- Customer Control
- Real-Time Routing Changes

Auto-Support Cases

- Problem Events Trigger Auto-Support Cases
- Example: Down Circuit
- Support Cases Are Auto-Created and Auto-Assigned to Your Dedicated Command|POD

Command|POD Support

- Each Customer is Assigned to a Dedicated Tier 3 Engineering POD
- 1:1 Case Ownership by Tier3 Engineers
- Cases Assigned to Engineer Based on Skills, Availability & Direct Experience With Your Network
- Over-Communication & Expert Help
- Complete Transparency and Visibility

Custom

Outcomes

Customize any process across all your locations at SCALE: uptime, latency, utilization, packet loss, policies

Full

Potential

Tap into the world's most sophisticated technology support model by integrating technology support and monitoring when and where you need it.

Unlimited

Possibilities

You decide on the process and we will follow your lead. Whether we address the problem directly or notify your team, it's up to you.

Superior

Outcomes

Enable custom workflow integrations with your TEM, Ticketing, CRM, ERP, Email, Phone, Text, or anything you can think of with the CommandLink API.

Build your ideal support model with CommandLink

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United States

855-270-LINK (5465)

Services

ITSM Integrations Cloud Network Strategy + Design Pod Support Analytics Deployment

Solutions

SDWAN UCaaS Security Bandwidth

Company

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Resources:

22722 29th Drive SE Suite 100 Bothell, WA 98021

Single source platform to design, deploy and manage internet access, SD-WAN, SASE, security, cloud phone systems, & collaboration services in one unified SaaS platform.