Simple Powerful Support

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Single Source 

Partner

We provide Next-Generation Cloud Phone Systems unified with Software-Defined Hybrid Networks (SD-WAN) unified with managed security & Collaboration software--fully integrated into the Command|Link SaaS Platform.
Features
Cloud Contact Center
Agent Login / Logout
Agent Dashboard
Supervisor Dashboard
Call Coaching - Call Listening, Monitoring & Wisper
Barge In - Join Any Call
Agent Login to Multiple Queues
Customizable Agent Dispositions
Customizable Agent Activity Codes
Call Park & Pickup
Wallboard View
Skill Based Routing
CRM & Web Screen Pops
Play Announcement Until Answered
Caller “Press” Zero to Exit Queue for Call Back
Agent Presence & Chat
Dynamic Announcements
Reporting - Scheduled & On Demand
Agent
Contact Center Member
X
X
X
X
X
X
X
Supervisor
Contact Center Leader
X

Ready to get started?

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22722 29th Drive SE Suite 100 Bothell, WA 98021
Single source platform to design, deploy and manage internet access, SD-WAN, SASE, security, cloud phone systems, & collaboration services in one unified SaaS platform.
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