The Next Generation of IT Management

CommandLink|Pro is the only platform built to solve rather than add to your IT headaches. Gain clarity and control of your IT operations with our unified approach to managing IT.

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Say Goodbye

To IT Chaos

Have you ever felt swamped managing countless IT vendors?

CommandLink transforms that chaos. We are the only platform built to simplify your IT, enhance security, and streamline operations.

Before CommandLink:

You’re dealing with fragmented IT solutions, numerous vendors, outages, support problems, and broken processes. Managing everything efficiently feels like a constant uphill battle for IT.

After CommandLink:

You gain clarity and control in your IT operations. Our integrated platform allows you to streamline processes and ensure top-tier security, giving you a cohesive view of your systems.

About CommandLink:

CommandLink is the #1 Global Platform designed to simplify your IT Stack.

CommandLink is the premier Global Platform dedicated to decluttering your IT Stack.

By targeting and eliminating IT vendor sprawl, we efficiently streamline vendor support, structure service data, and optimize IT workflows.

Why CommandLink?

CommandLink goes beyond being just another tool. CommandLink is purpose-built to turn your IT challenges into strategic assets.

There is a Better Way to Manage IT

Painful IT is Optional

Trying to manage dozens of IT vendors and services is a real pain.

There is a Solution

CommandLink declutters your vendor partnerships and unifies your technology stack under one user-friendly interface that seamlessly integrates with your existing systems.

You're in Good Company

Over a thousand enterprises worldwide are already relying on CommandLink to run their critical IT
infrastructure.

IT Services Unified in One ITSM Software Platform

Experience the future of IT service management with our groundbreaking platform. As the only service provider globally to offer such an extensive integration, we proudly present a solution that brings together over 4,200 different ISPs, SD-WAN, SASE, Cloud Phone Systems, Managed Firewalls, Switches, Access Points, and more.

These are seamlessly unified directly into our ITSM platform, offering an unmatched synergy—no more juggling between multiple vendors or grappling with disjointed technology. Our platform gives you a unified, streamlined, and efficient approach to managing your IT services.

Unified Service and Asset Management

Connect IT components with their associated assets for a comprehensive view

Contract Management

Efficiently manage and track contracts related to IT services and expenses, ensuring adherence and transparency

Comprehensive IT Tracking

Monitor IT services, hardware, assets, contracts, and more in real-time

Document Management

Store, retrieve, and manage essential documents with ease

Network Oversight

Keep tabs on MAC addresses, IP addresses, and other network configurations

Configuration Logging

Record and review configuration changes to ensure system integrity

User-Centric Approach

Align all IT components with specific users and locations for tailored management

Project and Ticket Integration

Organize and prioritize IT projects and support tickets effectively

IT Automation

Build a custom alert policy for your entire tech stack with granular workflows based on time of day, user, location, and service

Project Management

CommandLink's Project Management system is a powerful tool designed for in-depth oversight and streamlined execution of projects.

It offers an interface rich with features that enable users to handle every facet, from installations to activations and beyond adeptly.

Project Cases

Seamlessly track essential project components such as installations, activations, shipping,
turn-ups, and onsite dispatches

Table & Agile Views

Provides intuitive views for monitoring project statuses and real-time workflows

Global Service Monitoring

Get a visual representation of services on a global map, enhanced by integrated
monitoring for superior oversight

Integrated Professional Management

Employ embedded professional project manager tools that guide projects to their successful completion, minimizing risks

Customizable Checklists

Modify project checklists to fit specific accounts, services, locations, and users,
ensuring alignment with individual project needs

Complete Task Management

A comprehensive task management system to meticulously track and correlate tasks within projects

Multichannel Communication History

Access a full communication record, including voice, email, SMS,
and chat for seamless information retrieval

Custom Dashboards with Live Queues

Users can craft custom dashboards, making it easy to monitor multiple projects, updates, installations, shipments, and more in real-time

Contract Management

Efficiently manage contracts within the system, ensuring adherence and
transparency

Ticketing & Incident Management

CommandLink offers a dynamic IT support experience tailored to your needs. From the hands-on involvement of self-managed services to the elite tier-3 engineer-driven pro-managed approach, our platform facilitates the best of both worlds, all unified for seamless operations.

Pro Managed Service

Rely on CommandLink’s round-the-clock professional engineers. We manage all aspects, ensuring continuous, hassle-free operations

Self Managed Services

Obtain IT services from CommandLink and maintain control. Services like SD-WAN are integrated into our platform, empowering you to lead support and management.

Co-Managed Services

A balanced approach where management responsibilities are shared between CommandLink and you, with direct write configuration permissions.

Dynamic Prioritization

Swiftly respond to pressing issues with alerts categorized based on severity and implications.

Collaboration Tools

Streamline IT tracking and management, enabling effective collaboration and prompt incident acknowledgment.

Command|WATCH Monitoring

A superior integrated monitoring solution within our CommandLink platform.

Designed to offer a holistic IT and telecom experience, this feature ensures real-time oversight of CommandLink services and your additional IT assets.

Platform Integrated Service Monitoring (Included with any IT/Telecom service from CommandLink):

- Uptime: Continuous service availability
- Latency / Packet Loss: Optimal network quality and data transfer
- Bandwidth Utilization: Prevent network congestions with traffic load monitoring

Customer Device Monitoring (Licenses available for personalized IT infrastructure monitoring):

- Network Monitoring (SNMP): Efficiently manage network-connected devices
- Server Monitoring: Oversee server health and performance
- Cloud Monitoring: Manage cloud resources effectively
- Container Monitoring: Ensure smooth operation of containerized applications
- Applications Monitoring: Oversee software application performance
- Service Monitoring: Optimize IT service functionality
- Database Monitoring: Ensure database health and performance

Command|ALERT

Command|Alert offers a superior integrated monitoring solution within our CommandLink platform. Designed to provide a holistic IT and Telecom experience, this feature ensures real-time oversight of CommandLink services and any additional IT assets.

Multi-Channel Notifications

Choose from email, SMS, or voice as the preferred contact method

Dynamic Prioritization

Classify alerts as low, medium, or high priority based on the severity and impact of the incident

Flexible Scheduling

Customize alert timings based on specific hours, days, or special exclusions

Alert Groups

Group multiple users together, allowing for tiered or simultaneous notifications

Escalation Policy

Ensure incidents are acknowledged within set times; otherwise, they're escalated to higher authorities, guaranteeing accountability

Configurable Reminders

Set reminders at specific intervals, ensuring continued alertness until the issue is resolved

Command|Automate

Command|Automate is a dynamic automation platform designed to streamline repetitive tasks and workflows.

Whether sending notifications during a system disruption or auto-assigning contacts to locations, Command|Automate ensures efficient and consistent task execution.

Features like customizable workflows, event-driven actions, and an intuitive user interface reduce manual efforts and enhance operational efficiency, making it a valuable tool for your business.

Automation Rules

Allows users to create specific conditions (or triggers) and associated actions to automate workflows and tasks

Customizable Workflows

It can be applied to specific accounts or objects within an account

Event-Driven Actions

Enables tasks like sending emails, texts, or voice calls based on specific triggers

Flexible User Stories

Allows for a variety of user journeys ranging from specific location-based triggers to account-wide notifications

Intuitive UI

Easy-to-use interface for creating, editing, listing, and deleting automation rules

Detailed Log

Displays all automation rules for an account, including the rule name, owner, and last modified date/time

Dynamic Streaming Dashboards + Real-time Queues

An intuitive, adaptable dashboard designed to provide real-time insights into both service support and operational processes.

This tool streamlines ticket or case management for outages, configuration changes, and general support and emphasizes tracking for new installations, activations, and dispatches.

Tiles System

Each tile acts as a specialized monitor or queue, continuously observing specific facets of your operations. Track case assignments by individual team members, monitor activations as they go live, or keep an eye on dispatch schedules and completions. Each tile is customized to present data pertinent to your needs.

Customized Dashboards

Users can assemble a personalized collection of tiles to form a comprehensive dashboard. Have a dashboard focused on software testing, another for installations and activations, and a third dedicated to tracking dispatches. The flexibility allows for a tailored experience fitting your unique operational structure.

Real-Time Streaming

As your system evolves — new cases, activations, dispatches, comments, updates, or completions — your dashboard instantly reflects these changes. Stay informed in real-time, ensuring optimal response times and efficiency.

Interactive Interface

The user-friendly interface ensures an engaging experience. Assign, reassign, take action, and delve deeper into individual cases or dispatch details from your dashboard.

Optimized Performance

Oversee everything from routine activations to critical dispatches without any lag. Smooth scrolling, efficient data loading, and intuitive design mean you spend less time waiting and more time making informed decisions.

Powerful Visual

Mapping Tools

Instantly visualize your entire technology stack across the globe within a single pane of glass.

Proprietary Utility & Power

Monitoring

CommandLink has built a comprehensive power and utility monitoring system to quickly identify the source and cause of an outage.

Combined with CommandLink's remote power management system known as Power|Link, CommandLink reduces downtime using proprietary data and engineering not found anywhere else.

Learn How CommandLink Can Empower Your Business

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