Brilliant Support.
Infinite Scale.

CommandLink makes it easier for your team to get more done with less effort and time. Your organization gets a dedicated 24/7 engineering POD that handles all your support needs and knows your business and solutions.
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How is POD Support Different?

Traditional Workflows:
Traditional telco's firewall their engineers from you.
Call 800 Number
Wait In Line
Answer 27 Phone Tree Questions
Answer the Same 27 Questions With a Rep
Open a Ticket
Get Frustrated
Call Back and Repeat
Every CommandLink customer has a dedicated tier 3 engineer support team called a Command|POD available 24/7.
Reach a Tier 3 Engineer Directly
Your Dedicated Command|POD Knows Your Business
24/7/365 and 100% Domestic
One (1) Hour Configuration Change SLA Commitment
The 24/7 Monitoring Service Will Auto Create Support Cases After About 10min of Downtime

Goodbye to Telco + MSP 

Tiered Support Misery

Escalations and constant problem explanations are bad. We start by providing unprecedented uptime SLAs for voice and data in addition to direct tier 3 support.

Every support case routes to the same team who know you, your environment, and can technically handle anything that arises.

No More Vendor 

Sprawl Fighting

When your list of vendors is massive, none of them want to take ownership. Your team has to fight when you just want someone to own the problem and find the solution. CommandLink's full-stack solution portfolio is your accountability answer. Your POD team becomes your single source of support for all of your services in the CommandLink platform.

Brilliant Support Engineers 

Unified in our Software

Spreadsheets, email, and portals are dinosaurs. Our IT Service Management SaaS application unifies your CommandPod team into your workflows, configs, and services to ensure collaborative and fast resolutions.
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Build a fully integrated custom alert policy for your entire tech stack with granular workflows based on time of day, user, location, service, and more.
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Skill Based 


The AI driven support tickets are routed to the individual most capable of addressing your needs. The proprietary AI allocates assignments based on recent interactions, skillset, and workload availability.

Ready to get started?

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22722 29th Drive SE Suite 100 Bothell, WA 98021
Single source platform to design, deploy and manage internet access, SD-WAN, SASE, security, cloud phone systems, & collaboration services in one unified SaaS platform.
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