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Bothell, WA – May 23, 2025 – ChannelVision Magazine has awarded CommandLink the 2025 Visionary Spotlight Award for Best Customer Service, celebrating its revolutionary support framework—Brilliant Support. Infinite Scale.—that delivers an unparalleled experience to enterprises worldwide.
Unlike traditional support models that isolate their engineering teams and force users through frustrating phone trees and escalations, CommandLink reimagines support through its Command|POD model. Every customer is assigned a dedicated 24/7/365 tier-3 engineering team that intimately understands their environment, provides direct access without escalations, and leverages CommandLink’s proprietary ITSM platform for seamless issue resolution.
“Customer experience is more than a value—it’s our operating system,” said Mason Miles, Chief Revenue Officer at CommandLink. “Our Command|POD support model eliminates the inefficiencies and roadblocks of legacy systems and empowers organizations to get more done, faster and with less friction.”
CommandLink’s award-winning model offers:
Direct access to domestic tier-3 engineers—no escalations, no gatekeeping
One-hour configuration change SLAs
Auto-created support cases after ~10 minutes of downtime via 24/7 monitoring
Integrated NOC and SOC—the only unified platform of its kind globally
Custom alert policies tailored by location, time, and service
AI-powered ticket routing for expert-level match and rapid resolution
Gone are the days of explaining your issue repeatedly or juggling a dozen vendors. CommandLink’s full-stack portfolio and Command|POD accountability mean your support team knows your business, owns the issue, and drives the solution.
“This was a very competitive year,” said Berge Kaprelian, ChannelVision’s president and CEO. “We applaud our 2025 VSA winners on a job well done.”
The award winners are published in the May/June 2025 issue of ChannelVision Magazine, available in both print and digital formats at www.channelvisionmag.com.
About CommandLink
CommandLink is the first and only solution provider to seamlessly integrate voice, data, and security into a proprietary ITSM platform and network. Recognized as the leader in technology infrastructure scalability and dependability, CommandLink has built the technology platform enterprises depend on to scale their organizations. CommandLink boasts the most integrated voice, data, and security network, enabling seamless and secure global access coupled with our proprietary ITSM.
