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Command|Link Pro: Your Single Source of Truth for IT

Stacking vendors and hoping for alignment isn’t scalable. CommandLink delivers the only truly unified IT and security platform.
Schedule a Demo

Juggling IT Vendors

a Challenge?

Only CommandLink transforms complexity into simplicity with our unified global IT management platform.
Unified Monitoring
IT Services
Ticketing
Platform
Advanced
Alerting
IT Automation
Map
Dashboard
Project Management
ITSM Platform
Before CommandLink:
You’re dealing with fragmented IT solutions, numerous vendors, outages, support problems, and broken processes. Managing everything efficiently feels like a constant uphill battle for IT.
After CommandLink:
You gain clarity and control in your IT operations. Our integrated platform allows you to streamline processes and ensure top-tier security, giving you a cohesive view of your systems.

CommandLink Pro:

CommandLink Pro is the #1 Global Platform designed to simplify and declutter your IT Stack.

By targeting and eliminating IT vendor and tool sprawl, we efficiently streamline vendor support, structure service data, and optimize IT workflows.

Unmatched Integration, Unparalleled Efficiency

As the only service provider to offer such an extensive integration, we proudly present a solution that brings together over 4,000+ ISPs, SD-WAN, SASE, Cloud Phone Systems, Managed Firewalls, Switches, Access Points, and more.

These are seamlessly unified directly into one ITSM platform, offering an unmatched synergy—no more juggling between multiple vendors or grappling with disjointed technology.

Our platform gives you a unified, streamlined, efficient approach to managing your IT services.
Unified Service and Asset Management
Connect IT components with their associated assets for a comprehensive view
Contract Management
Efficiently manage and track contracts related to IT services and expenses, ensuring adherence and transparency
Comprehensive IT Tracking
Monitor IT services, hardware, assets, contracts, and more in real-time
Document Management
Store, retrieve, and manage essential documents with ease
Network Oversight
Keep tabs on MAC addresses, IP addresses, and other network configurations
Configuration Logging
Record and review configuration changes to ensure system integrity
User-Centric Approach
Align all IT components with specific users and locations for tailored management
Project and Ticket Integration
Organize and prioritize IT projects and support tickets effectively
IT Automation
Build a custom alert policy for your entire tech stack with granular workflows based on time of day, user, location, and service
Smarter Project Management, Simplified
CommandLink's Project Management tool streamlines installations, activations, and tasks with features like project tracking, customizable checklists, and global monitoring.

Custom dashboards and real-time updates ensure centralized oversight, enhanced communication, and efficient, data-driven decisions.
Project Cases
Seamlessly track essential project components such as installations, activations, shipping,
turn-ups, and onsite dispatches
Table & Agile Views
Provides intuitive views for monitoring project statuses and real-time workflows
Global Service Monitoring
Get a visual representation of services on a global map, enhanced by integrated
monitoring for superior oversight
Integrated Professional Management
Employ embedded professional project manager tools that guide projects to their successful completion, minimizing risks
Customizable Checklists
Modify project checklists to fit specific accounts, services, locations, and users,
ensuring alignment with individual project needs
Complete Task Management
A comprehensive task management system to meticulously track and correlate tasks within projects
Multichannel Communication History
Access a full communication record, including voice, email, SMS,
and chat for seamless information retrieval
Custom Dashboards with Live Queues
Users can craft custom dashboards, making it easy to monitor multiple projects, updates, installations, shipments, and more in real-time
Contract Management
Efficiently manage contracts within the system, ensuring adherence and
transparency

Ticketing & Incident Management

CommandLink offers a dynamic IT support experience tailored to your needs.

From the hands-on involvement of self-managed services to the elite tier-3 engineer-driven pro-managed approach, our platform facilitates the best of both worlds, all unified for seamless operations.
Pro Managed Service
CommandLink handles everything with 24/7 professional engineering support.
Self Managed Services
Stay in control while leveraging CommandLink’s integrated IT services, like SD-WAN.
Co-Managed Services
Share management duties with CommandLink, including direct write configuration.
Dynamic Prioritization
Address critical issues with severity-based alerts.
Collaboration Tools
Simplify IT tracking, enable teamwork, and ensure quick incident responses.

Unified Monitoring for Superior IT Management

A superior integrated monitoring solution within our CommandLink platform.

Command|Watch provides a holistic monitoring experience, with real-time oversight of CommandLink services and your IT assets side-by-side.
Platform Integrated Service Monitoring (Included with any IT/Telecom service from CommandLink):
- Uptime: Continuous service availability
- Latency / Packet Loss: Optimal network quality and data transfer
- Bandwidth Utilization: Prevent network congestions with traffic load monitoring
Customer Device Monitoring (Licenses available for personalized IT infrastructure monitoring):
- Network Monitoring (SNMP): Efficiently manage network-connected devices
- Server Monitoring: Oversee server health and performance
- Cloud Monitoring: Manage cloud resources effectively
- Container Monitoring: Ensure smooth operation of containerized applications
- Applications Monitoring: Oversee software application performance
- Service Monitoring: Optimize IT service functionality
- Database Monitoring: Ensure database health and performance

Reliable Alerts When It Matters Most


Avoid delays and miscommunication with Command|Alert, which ensures timely and precise communication during outages or incidents, minimizing downtime and disruption.
Multi-Channel Notifications
Choose from email, SMS, or voice as the preferred contact method
Dynamic Prioritization
Classify alerts as low, medium, or high priority based on the severity and impact of the incident
Flexible Scheduling
Customize alert timings based on specific hours, days, or special exclusions
Alert Groups
Group multiple users together, allowing for tiered or simultaneous notifications
Escalation Policy
Ensure incidents are acknowledged within set times; otherwise, they're escalated to higher authorities, guaranteeing accountability
Configurable Reminders
Set reminders at specific intervals, ensuring continued alertness until the issue is resolved

Transform Workflows with Intuitive Automation

Command|Automate is an automation platform that simplifies repetitive tasks with rule-based triggers and predefined actions.

Featuring customizable workflows, event-driven actions, and an intuitive interface, it reduces manual effort, improves efficiency, and ensures consistent task execution for modern businesses.
Automation Rules
Allows users to create specific conditions (or triggers) and associated actions to automate workflows and tasks
Customizable Workflows
It can be applied to specific accounts or objects within an account
Event-Driven Actions
Enables tasks like sending emails, texts, or voice calls based on specific triggers
Flexible User Stories
Allows for a variety of user journeys ranging from specific location-based triggers to account-wide notifications
Intuitive UI
Easy-to-use interface for creating, editing, listing, and deleting automation rules
Detailed Log
Displays all automation rules for an account, including the rule name, owner, and last modified date/time

Your Workflow, Your Dashboard: Real-Time Solutions

The Dynamic Streaming Dashboards provide real-time insights into service support and operational processes through customizable tiles that monitor cases, activations, and dispatches.

Users can assemble personalized dashboards to track specific workflows, with instant updates ensuring optimal response times and efficiency.

The interactive interface and optimized performance enable seamless case management and decision-making without delays.
Tiles System
Each tile acts as a specialized monitor or queue, continuously observing specific facets of your operations. Track case assignments by individual team members, monitor activations as they go live, or keep an eye on dispatch schedules and completions. Each tile is customized to present data pertinent to your needs.
Customized Dashboards
Users can assemble a personalized collection of tiles to form a comprehensive dashboard. Have a dashboard focused on software testing, another for installations and activations, and a third dedicated to tracking dispatches. The flexibility allows for a tailored experience fitting your unique operational structure.
Real-Time Streaming
As your system evolves — new cases, activations, dispatches, comments, updates, or completions — your dashboard instantly reflects these changes. Stay informed in real-time, ensuring optimal response times and efficiency.
Interactive Interface
The user-friendly interface ensures an engaging experience. Assign, reassign, take action, and delve deeper into individual cases or dispatch details from your dashboard.
Optimized Performance
Oversee everything from routine activations to critical dispatches without any lag. Smooth scrolling, efficient data loading, and intuitive design mean you spend less time waiting and more time making informed decisions.

Global Insights for

Seamless Operations

Track location status, open cases, installations, maintenance, and more across the globe with CommandLink's map dashboard, delivering a centralized view for seamless operational management.

CommandLink Dashboard:

Outages Made Visible

CommandLink's global map dashboard features advanced power, utility, and ISP outage monitoring, providing real-time visibility to help clients quickly identify and address service disruptions across their locations.

Learn How CommandLink Can Empower Your Business

Schedule a Demo
22722 29th Drive SE Suite 100 Bothell, WA 98021
Single source platform to design, deploy and manage internet access, SD-WAN, SASE, security, cloud phone systems, & collaboration services in one unified SaaS platform.
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