Contact Center Case Automation and Multichannel Support

Learn how Command|Desk is the most effective multichannel case management solution in the industry.

Supercharge the

Speed of Service

Exceptional customer service can only be achieved with the right set of tools.

CommandLink has developed the most advanced case management system globally, allowing for seamless scalability without compromising the customer's satisfaction.

Cases Made Easy

Case Dispositions

Case Roles

Case Rules

Case Status

Case Types

Customized Views

Status Alerts

Customizable Fields

Permissions

Merge Cases

Case Priority

Case Status

Case Tracking

Automatic Update Notification

Image Attachments

Custom Checklists

Public and Private Case Notes

Bulk Actions (Close, Open)

Multi-User Groups

Dynamic Case Forms

Automatic Case Routing

Case Templates

Case Assignments

Customizable Channels

Customizable Campaigns

Time Open Alerts

Status Alerts

Document Attachments

Case Automation

Automated Workflows

Build a fully custom workflow

Automatic Case Creation

Enable triggers and events to automatically generate a custom case creation process

Case Prioritization

Ensure every case gets the attention that they need when they need it using automated case prioritization

Case Assignment

Make sure clients are assigned to the right support without the hassle or manual processes

Automated Case Notes

Ensure data is collected, stored, and available without manual labors or mistakes

Automated Emails

With automated emails, answers can be provided in real-time without waiting for manual responses

Complete Email Integration

Create a fully customized multichannel experience with email integration and automation.

Platform Based Cases (you no longer have to rely on emails)

Unlimited Email Addresses

Automated Contact Forms

Automatic Case Attachment

Customizable Email Templates

Automatic Case Attachment

Automatic Case Creation

Multiple Shared Inboxes

Empower Every Agent

To Be a Customer Champion

Deliver exceptional customer experiences by promptly addressing their needs on the initial contact, thereby saving time and ensuring customer satisfaction.

Resolve Issues as a Team

Standardize Your SLA

Create a consistent customer experiences with SLA standards for case response and resolutions.

Scenario Automation

Avoid agent overlap, unnecessary follow-ups and canned responses seamlessly.

Team Collaboration

Combine and connect cases with shared accountability and collaboration.

Productivity Platform

Fully customizable case dispatch, prioritization, event based cases, and custom workflows.

Command|Desk Isn't a Software, It's a Platform

Command|Desk provides the most comprehensive multichannel platform, enabling true automation and the ultimate customer experience.

Case System

Messaging & Live Chat

Help Center

Voice

Community Forums

Reporting & Analytics

Answer Bot

Customer Service Software

Case System Software

Live Chat Software

Knowledge Base (Ask AI)

Forum Software

Help Desk Software

Security

Enable Field Reps

to Succeed Anywhere

Successful businesses need a flexible workforce that can be just as effective in the office at outside of the office.

With Command|Desk, your field reps will enjoy secure and easy access to a seamless experience for them and their client.

State-Of-The-Art Chat Features

Custom Chat

Custom Branded Web SDK & Web Widgets

Scalable Chats

Unlimited Chats, Real-Time Language Translation

Feature Rich

File Sharing, Pre-Defined Scripting, Typing Indicators, & Pre-Chat Forms

Collaboration

Agent to Agent Transfers, Intelligent Routing

Seamless

Integrations

Facilitate seamless Microsoft Teams and ServiceNow case management to help avoid unnecessary window toggling.

Connect on the Channels Your Customers Love

Measure What Matters Most

Fully customizable analytics and dashboard to understand how agents and groups perform across unlimited KPIs. Track customers experiences and satisfaction in real-time.

Analytics

Custom Dashboards

Dispositions

Customizable Views

Queue Monitor

Multichannel Analytics

Live Call Summary

Live Queue Visibility

Live Agent Activity

Agent Statuses

Create & Save Custom Reports

Agent Desktop Recording

SMS reporting

Satisfaction Surveys

Abandoned Call Metrics

Service Level Monitoring (SLA)

Advanced Call Metrics

Live Case Queues

Time Tracking (SLA)

Customizable Channels

Customizable KPIs

Community

Experiences

Enable your customer community to help each other with the guidance and supervision of your internal support team.
- Knowledge Base (Self-Service) Ask AI
- Help Widgets
- Organized and Structured Content
- Article Permissions (View)

Secure

Experiences

Command|Desk prioritizes enterprise-level security by implementing network and system audits, regulatory compliance, and end user security to ensure every experience is secure from end-to-end.

Learn How CommandLink Can Empower Your Business

Schedule a Demo