Exceptional customer service can only be achieved with the right set of tools.
CommandLink has built the world's most sophisticated ticket management system enabling both scale without sacrificing the customer's experience.
Ticketing Made Easy
Public and Private Case Notes
Bulk Actions (Close, Open)
Dynamic Case Forms
Time Open Alerts
Build a fully custom workflow
Automatic Case Creation
Enable triggers and events to automatically generate a custom case creation process
Ensure every case gets the attention that they need when they need it using automated case prioritization
Make sure clients are assigned to the right support without the hassle or manual processes
Automated Case Notes
Ensure data is collected, stored, and available without manual labors or mistakes
With automated emails, answers can be provided in real-time without waiting for manual responses
Complete Email Integration
Create a fully customized multichannel experience with email integration and automation.
Unlimited Email Addresses
Automated Contact Forms
Automatic Case Attachment
Customizable Email Templates
Automatic Ticket Attachment
Automatic Ticket Creation
Multiple Shared Inboxes
Empower Every Agent
To Be a Customer Champion
Create exceptional customer experiences by addressing their needs quickly the first time, saving you time and keeping customers happy.
Resolve Issues as a Team
Standardize Your SLA
Create a consistent customer experiences with SLA standards for ticket response and resolutions.
Avoid agent overlap, unnecessary follow-ups and canned responses seamlessly.
Combine and connect tickets with shared accountability and collaboration.
Fully customizable ticket dispatch, prioritization, event based tickets, and custom workflows.
Command|Desk Isn't a Software, It's a Platform
Command|Desk provides the most comprehensive multichannel platform, enabling true automation and the ultimate customer experience.
Messaging & Live Chat
Reporting & Analytics
Customer Service Software
Ticketing System Software
Live Chat Software
Help Desk Software
Enable Field Reps
to Succeed Anywhere
Successful businesses need a flexible workforce that can be just as effective in the office at outside of the office.
With Command|Desk, your field reps will enjoy secure and easy access to a seamless experience for them and their client.
State-Of-The-Art Chat Features
Custom Branded Web SDK & Web Widgets
Unlimited Chats, Real-Time Language Translation
File Sharing, Pre-Defined Scripting, Typing Indicators, & Pre-Chat Forms
Agent to Agent Transfers, Intelligent Routing
Facilitate seamless Microsoft teams ticket management to help avoid unnecessary window toggling.
Connect on the Channels Your Customers Love
Measure What Matters Most
Fully customizable analytics and dashboard to understand how agents and groups perform across unlimited KPIs. Track customers experiences and satisfaction in real-time.
Live Call Summary
Live Queue Visibility
Live Agent Activity
Create & Save Custom Reports
Agent Desktop Recording
Abandoned Call Metrics
Service Level Monitoring (SLA)
Advanced Call Metrics
Live Ticket Queues
Time Tracking (SLA)
Enable your customer community to help each other with the guidance and supervision of your internal support team. - Knowledge Base (Self-service) - Help Widgets - Organized and Structured Content - Article Permissions (View)
Command|Desk prioritizes enterprise-level security by implementing network and system audits, regulatory compliance, and end user security to ensure every experience is secure from end-to-end.