Contact Center Ticketing Automation and Multichannel Support

Learn how Command|Desk is the most effective multichannel ticketing solution in the industry.

Supercharge the

Speed of Service

Exceptional customer service can only be achieved with the right set of tools.

CommandLink has built the world's most sophisticated ticket management system enabling both scale without sacrificing the customer's experience.
Ticketing Made Easy
Case Dispositions
Case Roles
Case Rules
Case Status
Case Types
Customized Views
Customizable Fields
Merge Cases
Case Priority
Case Status
Case Tracking
Image Attachments
Custom Checklists
Public and Private Case Notes
Bulk Actions (Close, Open)
Multi-User Groups
Dynamic Case Forms
Case Templates
Case Assignments
Case Tracking
Customizable Channels
Customizable Campaigns
Time Open Alerts

Ticket Automation

Automated Workflows
Build a fully custom workflow

Automatic Case Creation
Enable triggers and events to automatically generate a custom case creation process

Case Prioritization
Ensure every case gets the attention that they need when they need it using automated case prioritization
Ticket Assignment
Make sure clients are assigned to the right support without the hassle or manual processes
Automated Case Notes
Ensure data is collected, stored, and available without manual labors or mistakes

Automated Emails
With automated emails, answers can be provided in real-time without waiting for manual responses
Complete Email Integration
Create a fully customized multichannel experience with email integration and automation.
Unlimited Email Addresses
Automated Contact Forms
Automatic Case Attachment
Customizable Email Templates
Automatic Ticket Attachment
Automatic Ticket Creation
Multiple Shared Inboxes

Empower Every Agent

To Be a Customer Champion

Create exceptional customer experiences by addressing their needs quickly the first time, saving you time and keeping customers happy.

Resolve Issues as a Team

Standardize Your SLA
Create a consistent customer experiences with SLA standards for ticket response and resolutions.
Scenario Automation
Avoid agent overlap, unnecessary follow-ups and canned responses seamlessly.
Team Collaboration
Combine and connect tickets with shared accountability and collaboration.
Productivity Platform
Fully customizable ticket dispatch, prioritization, event based tickets, and custom workflows.
Command|Desk Isn't a Software, It's a Platform
Command|Desk provides the most comprehensive multichannel platform, enabling true automation and the ultimate customer experience.
Ticketing System
Messaging & Live Chat
Help Center
Community Forums
Reporting & Analytics
Answer Bot
Customer Service Software
Ticketing System Software
Live Chat Software
Knowledge Base
Forum Software
Help Desk Software

Enable Field Reps

to Succeed Anywhere

Successful businesses need a flexible workforce that can be just as effective in the office at outside of the office. 

With Command|Desk, your field reps will enjoy secure and easy access to a seamless experience for them and their client.

State-Of-The-Art Chat Features

Custom Chat
Custom Branded Web SDK & Web Widgets
Scalable Chats
Unlimited Chats, Real-Time Language Translation
Feature Rich
File Sharing, Pre-Defined Scripting, Typing Indicators, & Pre-Chat Forms
Agent to Agent Transfers, Intelligent Routing

Microsoft Teams


Facilitate seamless Microsoft teams ticket management to help avoid unnecessary window toggling.

Connect on the Channels Your Customers Love

Measure What Matters Most

Fully customizable analytics and dashboard to understand how agents and groups perform across unlimited KPIs. Track customers experiences and satisfaction in real-time.
Custom Dashboards
Customizable Views
Queue Monitor
Multichannel Analytics
Live Call Summary
Live Queue Visibility
Live Agent Activity
Agent Statuses
Create & Save Custom Reports
Agent Desktop Recording
SMS reporting
Satisfaction Surveys
Abandoned Call Metrics
Service Level Monitoring (SLA)
Advanced Call Metrics
Live Ticket Queues
Time Tracking (SLA)
Customizable Channels
Customizable KPIs



Enable your customer community to help each other with the guidance and supervision of your internal support team.
- Knowledge Base (Self-service)
- Help Widgets
- Organized and Structured Content
- Article Permissions (View)



Command|Desk prioritizes enterprise-level security by implementing network and system audits, regulatory compliance, and end user security to ensure every experience is secure from end-to-end.

Learn How CommandLink Can Empower Your Business

22722 29th Drive SE Suite 100 Bothell, WA 98021
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