CommandLink
sign in
Get a Demo

The Ultimate Network Management Platform

Use Command|Alert to build fully customized workflows to manage and mitigate network outages effortlessly.
Schedule a Demo

Scalable

Outcomes

Command|Alert is a fully customizable software platform that enables IT departments to build a dynamic alert sequence for network outages.

Get notifications individually/groups, by account, time, location, circumstance, etc. via SMS, Email, and or Voice.
Unlimited Use Cases:
Alerts Based on Location
As an end user, I would like to be notified by SMS for an outage on the circuit at Location 10 Main Street.
Group Alerts
As an end user, I would like an alert group to be notified by email and SMS for an outage on the circuit at Location 10 Main Street.
Customize Notifications by Date/Time
As an end user, I would like to be notified by SMS for an outage on the circuit at Location 10 Main Street between the hours of midnight and 5am EDT.
Ongoing Notifications
As an end user, I would like to receive periodic reminders during normal business hours for an outage on the circuit at Location 10 Main Street.
Automated Escalations
As an end user, I would like the incident to be escalated for an outage on the circuit at Location 10 Main Street when there is no acknowledgement.
CRM/ERP Integrations
As an end user, I would like an incident to be created in ServiceNow for an outage on the circuit at Location 10 Main Street

Dynamic

Prioritization

There are 3 different priorities levels associated with any incident or case:
• Normal (low) priority – A small number of users are affected.
• Medium priority – A moderate number of users are affected.
• High or urgent priority – A large number of users are affected.

Escalation

Automation

If an incident or case is not acknowledged as per configured response times (default or customer managed), then the escalation policy takes effect.

Escalation policies can be defined for low, medium, or high priorities.

Custom Scalable Integrations

Connect to any app using the CommandLink API
Autogenerate tickets in applications like ServiceNow
Send reminders based on account ownership
Automatically close tickets when issues are resolved
Open new tickets based on pre-defined policies

Learn How CommandLink Can Empower Your Business

Schedule a Demo
22722 29th Drive SE Suite 100 Bothell, WA 98021
Single source platform to design, deploy and manage internet access, SD-WAN, SASE, security, cloud phone systems, & collaboration services in one unified SaaS platform.
Copyright CommandLink. All rights reserved.
apartmentcloudcloud-synccloud-checklocklicenseuserusersspell-checklaptop-phonechart-barsselectthumbs-upchevron-downmovelayers