In this webinar, IT network veteran (and our CRO), Mason Miles discusses:
- Finding the right ISP options. Knowing which carriers, even obscure ones, are within range of your locations is an advantage.
- Negotiating pricing. Negotiating away from build waivers or construction costs right away and getting carriers to fund the construction is a huge savings opportunity.
- Managing the service delivery process. Every ISP has nuances in how services are ordered, deployed, and installed. Capturing and building them into software workflows is the litmus test of a modern network service provider.
- Getting direct and immediate access to tier-3 engineers during critical outages. Phone trees and escalations are failures of process. CommandLink figured out how to get customers direct 24/7 access to tier-3 support.
- Juggling multiple vendors means juggling different billing systems, policies, and formats. Consolidating them boosts efficiency and strengthens your buying power.